Andrew Supervises a Customer Service Unit That Receives Stress-Producing Calls

question 91

Multiple Choice

Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately.Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls.According to revised path-goal theory, Andrew is using a(n) ______ leadership style.

• A)work facilitation
• B)interaction facilitation
• C)supportive
• D)achievement-oriented
• E)value-based