The Goal to "Improve the Quality of Customer Service by Instituting

question 48

Multiple Choice

The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is

• A)unlikely to align with higher level goals.
• B)not measurable.
• C)too simplistic.
• D)not results oriented.
• E)unlikely to result in improvement to customer service.

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Definitions:

Heart Rate

The number of heartbeats per unit of time, typically expressed in beats per minute (bpm), indicating the heart's efficiency in circulating blood throughout the body.

Brain Activity

The electrical and metabolic phenomena occurring within the brain that are associated with functional operations and processes.

Muscles

Tissues in the body that have the ability to contract, enabling movement and force generation within the body.

Breathing Rate

The number of breaths taken per minute, which can vary with physical exertion, health conditions, stress, and other factors.