The Goal to "Improve the Quality of Customer Service by Instituting

question 48

Multiple Choice

The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is

• A)unlikely to align with higher level goals.
• B)not measurable.
• C)too simplistic.
• D)not results oriented.
• E)unlikely to result in improvement to customer service.

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Definitions:

Nonverbal Cues

Behavioral signals such as gestures, facial expressions, and body posture used to communicate without words.

Expressiveness

The ability or tendency to openly display one's emotions, thoughts, or feelings through verbal and non-verbal communication.

Positive Emotions

Feelings that are generally beneficial and enjoyable, such as happiness, joy, and love, which can improve well-being and foster resilience.

Mistreated

Being treated badly, harmed, or abused, whether physically, mentally, or emotionally.