Describe Total Quality Management, and List at Least Three of the Four

question 137

Essay

Describe total quality management, and list at least three of the four components of it that are used by organizations to implement it.

---

Definitions:

Low-context Cultures

Cultural groups where communication is explicit, messages are direct, and understanding is based more on explicit content rather than context or non-verbal cues.

Nonverbal Signals

Communication methods that do not involve speech, such as gestures, facial expressions, and body language, which convey messages or emotions.

Communication Competency

Communication competency is the ability to effectively convey, receive, and interpret messages in both written and verbal forms.

Verbal Communication

The transmission of information or messages through spoken words, including tone, volume, and speech rate as parts of the communication process.