Finding Ways to Deliver New or Better Goods or Services

question 12

Multiple Choice

Finding ways to deliver new or better goods or services is called

• A)advancement.
• B)streamlining.
• C)innovation.
• D)efficiency.
• E)quality control.

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Definitions:

Kotter

John P. Kotter is a professor and author known for his work on leadership and change management, including a popular 8-step process for leading change.

Bass

Refers to a key theory or individual notable in leadership or musical fields, requiring context for a specific definition.

Emergent

Refers to processes or patterns that arise spontaneously or naturally within systems or organizations, not due to a specific plan.

Trait

A distinguishing quality or characteristic, typically one belonging to a person.