Which of the Following Is True About Customer Relationship Management

question 2

Multiple Choice

Which of the following is true about customer relationship management (CRM) ?

• A)For CRM to be successful, the cultural attitude must remain constant in the organization.
• B)CRM is defined as managing customer interactions to build brand equity and improve long-term profitability.
• C)CRM originally started out as a tool to gauge the company purchases to manufacture consumer demands.
• D)The heart of a CRM program is information technology and database systems.

Appreciate the importance of prescriptive theories in leadership and how they can guide effective leadership behavior.

Analyze how leadership effectiveness is influenced by the leader, the follower, and situational factors.

Recognize the role of followers’ perceptions (attribution) in a leadership context.

Understand the significance of an integrative approach to studying leadership, combining multiple constructs.

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Definitions:

Unionized

Refers to workers or industries that are organized into unions to collectively negotiate wages and work conditions.

Frictionally Unemployed

Individuals who are temporarily out of work while transitioning between jobs or into the workforce.

Union Membership

Being a part of an organization that represents employees' interests to management regarding wages, work conditions, and other employment terms.

Belgium, Norway, Sweden

Belgium, Norway, and Sweden are three distinct countries, each located in Europe, known for their unique culture, governance, and economic systems.