When Philip Returns for a Second Stay at the Banff

question 48

Multiple Choice

When Philip returns for a second stay at The Banff Spring Hotel, the guest executive asks him for his preferences without bothering to refer to the database.Which of the following likely caused the executive to do so?

• A)The executive had a low morale because of being unappreciated by his supervisors.
• B)It is culturally not right to follow the database.
• C)A CRM software needs to be updated every two weeks.
• D)Asking a second time for individual preferences is an example of attitude change by management, which is an essential aspect of CRM.

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Definitions:

Health and Safety Committees

Groups within organizations that focus on maintaining and improving workplace health and safety standards.

Nonadversarial Climate

Refers to a workplace atmosphere that promotes collaboration and mutual respect among employees, rather than competition or conflict.

Management Representation

Involves higher-level managers or executives representing the interests and policies of the management, often in negotiations or organizational communications.

Non-smoking Employees

Workers who do not engage in the act of smoking tobacco or using smoking-related products, potentially contributing to a healthier workplace environment.