Charles, Who Had Been Waiting in a Check-In Line at Grasp

question 23

Multiple Choice

Charles, who had been waiting in a check-in line at Grasp Airways, tweeted his dissatisfaction when he realized that the line was not moving quickly.At the same time, airline employees were scanning the online traffic, and came across Charles's complaint.By the time Charles made it to the desk, his compliant was directly dealt with.Which of the following tools did Grasp Airways use to deal with Charles's issue?

• A)electronic literature
• B)voice mail
• C)social media
• D)interactive voice response service

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Definitions:

Inmate

A person confined to an institution such as a prison or jail as part of a criminal sentence or while awaiting trial.

Dressing

The process of applying a protective covering or garment, or the action of putting on clothes.

Innocent

Not guilty of a crime or offense; lacking harmful intent.

Legal Sanity

The capacity of an individual to understand the nature of their actions and to distinguish right from wrong under the law.