By Gaining Insight into Each Customer's Needs and Behaviours and Using

question 86

Multiple Choice

By gaining insight into each customer's needs and behaviours and using this information to improve the customer's dealings with the company, Flyaway Airlines is using a process called customer _____.

• A)experience management
• B)reward program
• C)branding
• D)relationship management

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Definitions:

Major Institutions

Key established organizations or foundations, especially those influential in society, like schools, hospitals, or banks.

Decreased Substantially

Reduced in size, amount, or extent by a large margin.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, driving individuals to pursue and achieve their objectives.

Enables People

Empowering or giving individuals the means to achieve goals, perform tasks, or make certain decisions.