Inconsistency in Services Refers to the Fact That

question 95

Multiple Choice

Inconsistency in services refers to the fact that:

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from that of another employee.
• D)the services cannot be stored for long periods of time for use at a later date.

---

Definitions:

Indirect Cost

Expenses not directly tied to a specific product or service but necessary for the operation of a business, such as utilities and rent.

Current Assets

Current assets are all assets a company expects to convert into cash or use up within one fiscal year or operating cycle.

Manufacturer

A business entity or individual that makes finished products from raw materials through various processes, tools, and machinery, often on a large scale.

Blu-ray Disc Manufacturer

A company that produces Blu-ray discs, a digital optical disc storage format designed for high-definition video and data storage.