Using the Service Continuum Concept, Provide a Good Example of 1)

question 64

Essay

Using the service continuum concept, provide a good example of 1) a service dominated product 2) a good-dominated product 3) a balanced product

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Definitions:

Adjustment Requests

Applications or pleas for a change or modification to a product, service, or policy based on specific needs or issues.

Denial Of Claims

The refusal by an insurance company to honor a request for payment of a claim, based on certain terms and conditions of the policy.

Routine Requests

A common or repeated type of request made in a business or professional context, often following a standard format or procedure.

Positive Message

Communication aimed at creating a favorable impression or outcome, often focusing on affirmative and encouraging information.