Training in the Administration of an EAP Will Typically Direct

question 60

Multiple Choice

Training in the administration of an EAP will typically direct a manager that when they become aware that an employee's performance is declining,they should

• A) not diagnose problems or provide rehabilitative counseling.
• B) diagnose problems or provide rehabilitative counseling.
• C) use the cold stove rather than the traditional hot stove approach
• D) bar the employee from work until they are released by the EAP.

---

Definitions:

VW Emissions Scandal

refers to the 2015 scandal where Volkswagen was found to have been using software in diesel engines to cheat on emissions tests, leading to false reports of low emissions.

Public's Expectation

The anticipation or belief regarding a specific performance or behavior from an individual, organization, or product.

Authentic, Honest

Characteristics of being genuine and truthful in one's actions and communications.

Two-Way

A communication model that emphasizes interaction and feedback, facilitating dialogue between parties.