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During the recent workshop Martin attended,he practiced learning how to talk to his co-workers,how to listen to what they are saying,and how to read their nonverbal communication.This workshop was designed to produce:
Service Rate
The speed at which a service provider can deliver its service to customers, often measuring throughput in a system.
Distribution Of Service Times
The variation and pattern of times it takes for a service to be completed, often analyzed to improve process efficiency.
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