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A Service System with a High Degree of Customer Contact

question 38

True/False

A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system.


Definitions:

Stigma

A mark of disgrace associated with a particular circumstance, quality, or person, leading to discrimination or exclusion.

Racial Categories

Classifications of humans into groups based on physical traits, ancestry, genetics, or social relations, often constructed socially and varying significantly across different cultures and historical periods.

Fluidity

The quality of being adaptable or variable, often used in the context of gender, identity, or social structures.

Self-identifying

The process by which an individual defines their own identity or affiliations without necessarily conforming to externally imposed categories.

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