Which of the Following Is a Suggestion for Managing Queues

question 12

Multiple Choice

Which of the following is a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Tell customers that the line should encourage them to come during slack periods.
• C) Give each customer a number.
• D) Periodically close the service channel to temporarily disperse the line.
• E) Use humor to defuse a potentially irritating situation.

---

Definitions:

Individualism

A social philosophy advocating for individual autonomy over the control of the collective or government.

Social Framework

The structure of societal norms, values, and institutions that shapes the interactions and behaviors of groups and individuals within a community.

Environmental Sources

Refers to the origins of natural resources and conditions in the environment that impact ecosystems and human health.

Personality Differences

Variations among individuals in regards to their characteristics, behaviors, and emotional patterns, which are influenced by genetic, environmental, and developmental factors.