Which of the Following Is a Suggestion for Managing Queues

question 7

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Train your servers to be friendly.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Labor Standards

Standards specifying the amount of time needed to complete a specific task or produce a set quantity of products.

Fixed Manufacturing Overhead

Indirect manufacturing costs that remain constant regardless of the level of production, such as salaries of managers and depreciation of factory equipment.

Standard Machine-Hours

The predetermined amount of machine time estimated or allocated for the production of a unit or batch of products, used for costing and efficiency measurements.

Variable Overhead Rate

The ratio of variable overhead costs to a related activity driver, often used in cost accounting.