In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 32

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

Services Balance

The difference in value between a country's exported and imported services.

Highly Specialized Economy

An economy focusing on the development and production of specific goods or services, utilizing advanced technology or unique skills for efficiency.

Self-Sufficiency

The ability to fulfill all of one's needs without external assistance.

Merchandise Trade Balance

The difference between a country's exports and imports of tangible goods.