Who Is Usually in the Best Position to Judge the Quality

question 61

Multiple Choice

Who is usually in the best position to judge the quality and timeliness of services when the services are "personal" and visible?

• A)the employer
• B)the managers
• C)the customers
• D)the union
• E)the employee

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Definitions:

Retention Rates

The percentage of customers or users who continue to use a service or product over a specific period, indicating loyalty or satisfaction.

Manufacturing Expenses

Manufacturing Expenses are costs directly related to the production of goods, including raw materials, labor, and overhead expenses involved in the manufacturing process.

Health Care Costs

Expenses related to medical care, including the cost of procedures, services, drugs, and devices necessary for the treatment and well-being of individuals.

Corporate Social Responsibility

A business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.