As Welfare Rolls Declined During the Late 1990s and Early

question 23

Multiple Choice

As welfare rolls declined during the late 1990s and early 2000s,_____

• A)states with stringent work requirements found that their federal grants also declined.
• B)states with stringent work requirements were rewarded with larger federal grants.
• C)few welfare recipients were able to find jobs.
• D)welfare spending per recipient increased significantly.
• E)states cut back on their provision of services such as job placement and child care.

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Definitions:

Total Quality Management

A management approach focused on improving the quality of all organizational processes to meet customer needs and exceed their expectations.

W. Edwards Deming

An American engineer, statistician, and management consultant, credited with significant contributions to the philosophy and practice of quality control and improvement.

Process Re-Engineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical areas such as cost, quality, service, and speed.

Mechanistic Organisation Design

A form of organizational structure characterized by rigid departmentalization, a clear hierarchy of authority, and a high degree of formalization in procedures and rules.