Appointments in a Medical Office Are Scheduled Every 15 Minutes

question 20

Essay

Appointments in a medical office are scheduled every 15 minutes.Throughout the day,appointments will be running on time or late,depending on the previous appointment only,according to the following matrix of transition probabilities: $$\begin{array} { c | c c } \text { Previous } &{ \text { Next Appointment } } \\\text { Appointment } & \text { On Time } & \text { Late } \\\hline \text { On Time } & .75 & .25 \\\text { Late } & .30 & .70\end{array}$$
a.The day begins with the first appointment on time. What are the state probabilities for periods 1, 2, 3 and 4?
b.What are the steady state probabilities?

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Definitions:

Prospect Aversion

The tendency of potential customers to avoid engaging with sales efforts or communications, often due to perceived pressure or disinterest in the product.

Prospecting Methods

Refers to various techniques used by salespersons to identify and develop new customers or leads.

Optimal Prospecting

The process of identifying and engaging with potential leads or customers in the most efficient and effective manner, maximizing the likelihood of successful sales outcomes.

Call Reluctance

The hesitation or resistance a salesperson may feel towards making outbound sales calls or contacts.