Weafer Inc

question 169

Multiple Choice

Weafer Inc. reported the following results from last year's operations:

-Last year's turnover was closest to:

• A) 0.05
• B) 2.00
• C) 20.00
• D) 0.50

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Definitions:

MBO Approach

Management by Objectives; a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.

Goals

Specific, measurable, achievable, relevant, and time-bound objectives that guide an individual's or organization's efforts.

Mystery Shoppers

Individuals employed covertly to evaluate customer service, product quality, and the overall environment of retail or service outlets.

Performance Appraisal

An evaluation of an employee's job performance against pre-established criteria.