A Balanced Scorecard Contains Both Customer and Internal Business Process

question 28

True/False

A balanced scorecard contains both customer and internal business process performance measures because improvements in internal business process should result in improvements in customer satisfaction.

---

Definitions:

Genetic Disadvantage

A condition whereby an individual inherits genes that may lead to less favorable outcomes or increased susceptibility to diseases.

Social Skills

Abilities necessary for effective interpersonal interactions, such as communication, empathy, and conflict resolution.

Head Start Programs

Initiatives in the United States designed to prepare children from low-income families for school by enhancing their cognitive and social development.

Developmental Psychologists

Experts who study the psychological growth and development that occur throughout a human's life.