Sales Representatives Add Value for Customers by Doing All of the Following

question 133

Multiple Choice

Sales representatives add value for customers by doing all of the following except

• A) educating them about the firm's products.
• B) providing advice on solving business problems.
• C) saving them time.
• D) simplifying communication with the firm.
• E) reducing the firm's marketing costs.

Understand the concept and applications of flexibility in manufacturing and service processes.

Appreciate the significance of specialized processes and their alignment with organizational goals.

Describe the concept and importance of process strategy in operations management.

Recognize the role and impact of technology advancements on customer interaction and operational efficiency.

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Definitions:

Maya Indian Villages

Historical settlements of the Maya civilization, characterized by their advanced architectural, agricultural, and astronomical systems.

Prestige Economy

The creation of a surplus for the express purpose of displaying wealth and giving it away to raise one's status.

Leveling Mechanism

A cultural obligation compelling prosperous members of a community to give away goods, host public feasts, provide free service, or otherwise demonstrate generosity so that no one permanently accumulates significantly more wealth than anyone else.

Task Specialization

A process in which different individuals or groups within a community or organization focus on specific tasks or roles, contributing to efficiency and expertise development.