Several Months Ago,Veronica Took Over the Sales Territory Managed by a Very

question 13

Multiple Choice

Several months ago,Veronica took over the sales territory managed by a very successful salesperson.Veronica should use __________ as a first source of leads.

• A) current customers
• B) chamber of commerce gatherings
• C) trade shows
• D) census data
• E) competitor databases

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Definitions:

Performance Pressures

The stress and strain individuals or organizations face to meet or exceed a set of established standards or expectations.

Multicultural Organization

An organization that recognizes, respects, and incorporates a variety of cultural expressions and practices in its operations.

Resistance To Change

The reluctance of individuals or groups to adjust to new procedures, processes, or transformations within an organization.

Feedback

A process in which information about past behavior is provided to an individual, team, or organization for the purpose of influencing future behavior or outcomes.