Hiro Sells Building Materials to Local Contractors

question 7

Multiple Choice

Hiro sells building materials to local contractors.He wants to build long-term relationships with his contractors through effective follow-up.After delivering the materials ordered,Hiro can demonstrate __________ by checking with his contractors right after the delivery and addressing any problems promptly.

• A) assurance and profitability
• B) responsiveness and empathy
• C) tangibility and competence
• D) profitability and reliability
• E) reliability and tangibility

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Definitions:

Clarifying Purpose

The process of defining or elucidating the aims or reasons behind an action or decision.

Generating Ideas

The process of coming up with new concepts, solutions, or approaches.

Employee Input

Contributions or feedback provided by employees to impact decisions, strategies, or processes within an organization.

Information Dissemination

The process of spreading information or knowledge to a wide audience.