By Changing a Standard from "Be Nice to Customers" to "Greet

question 46

Multiple Choice

By changing a standard from "be nice to customers" to "greet every customer,and if possible by name," a services marketing manager has created a(n) __________ goal.

• A) insurmountable
• B) invisible
• C) empowerment
• D) measurable
• E) inseparable

---

Definitions:

Surgical Puncture

A medical procedure involving the insertion of a needle to remove fluid for diagnostic purposes or relieve pressure.

Chest Wall

The structures that enclose the chest cavity, including the rib cage, muscles, and skin, providing protection and support.

Fluid

A substance that flows freely, such as a liquid or gas, adjusting its shape to fit its container.

Eupnea

Normal, unlabored breathing.