When There Is a Significant Difference Between the Service Customers

question 25

Multiple Choice

When there is a significant difference between the service customers receive and the service the firm promotes, the firm has a ________ gap.

• A)knowledge
• B)standards
• C)social expectations
• D)delivery
• E)communications

Explain Rogers's concept of conditions of worth and how it influences personal decisions and behavior.

Understand and apply Bandura's concept of reciprocal determinism to explain behavior changes.

Grasp the guidance Erikson's theory offers to parenting and its practical applications.

Examine the role of social influence according to Fromm and compare it with Erikson’s stages.

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Definitions:

Hypotheses

Proposed explanations made on the basis of limited evidence as a starting point for further investigation.

Predictions

The act of forecasting future events or trends based on current or past data.

Assumptions

Beliefs or statements taken for granted without proof, often serving as a basis for reasoning and decision-making.

Biased Views

Opinions or perspectives that are unfairly prejudiced in favor of or against something or someone.