Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform

question 38

Multiple Choice

Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Diminishing Returns

A principle stating that if one factor of production is increased while others are held constant, the additional output will eventually decrease.

Biodegradable Plastic

A type of plastic that decomposes naturally by the action of living organisms, such as bacteria, making it environmentally friendly.

Agricultural Produce

Products that are grown and harvested from farming activities, including crops, fruits, vegetables, and livestock products.

Yield to Maturity

The total expected return on a bond if it is held until the date it matures, accounting for its current market price, par value, coupon interest rate, and time to maturity.