Empowerment Is When ________ Are Authorized to Make Decisions to Help

question 48

Multiple Choice

Empowerment is when ________ are authorized to make decisions to help their customers and, as a result, service quality generally improves.

• A)consultants
• B)middle managers
• C)corporate executives
• D)production control managers
• E)frontline employees

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Definitions:

Teams That Run Things

Groups of individuals who are responsible for managing operations and making decisions within an organization.

Virtual Teams

Groups of individuals who work together from various geographic locations and rely on electronic communication to collaborate.

Computer Mediation

involves facilitating communication and information exchange through digital means or computer technologies.

Cross-Functional Teams

Groups that consist of members with different expertise and from various departments within an organization, working together towards a common goal.