The Service Dimension Called ________ Refers to the Ability of the Firm's

question 62

Multiple Choice

The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibles

---

Definitions:

Postpartum Blues

Mild, temporary depression experienced by some mothers shortly after giving birth.

Negative Effects

Unfavorable or harmful outcomes resulting from a specific action, condition, or decision.

Parenthood

The state or responsibilities of being a parent; includes the care, upbringing, and nurturing of a child.

Fertility Rates

The average number of children born to a woman over her lifetime within a population.