When John Checked into His Orlando Hotel,the Front Desk Clerk

question 23

Multiple Choice

When John checked into his Orlando hotel,the front desk clerk informed John that his room would not be ready for another 20 minutes.John didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his __________,the area between his expectations regarding desired service and the minimum level of service he will accept.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Systems of Advantage

Frameworks or structures that benefit certain groups over others based on characteristics like race, gender, or socioeconomic status.

Social Conflicts

Disputes or disagreements arising from differences in beliefs, values, interests, or social positions among individuals or groups.

Human Bodies

Refers to the physical and biological structure of humans, encompassing all its systems, functions, and processes.

Social Structure

The organized pattern of social relationships and social institutions that together compose society, determining how social positions and resources are distributed.