Allen Is in the Marketing Department of a Midsized Firm

question 128

Multiple Choice

Allen is in the marketing department of a midsized firm that develops and sells communications systems.He is proud of the human resource area in the company that provides the firm with excellent employees.Allen himself really enjoys his work,but he knows the work of HR helps create an operational advantage for the firm because of all the following except

• A) customers appreciate the kind of service that knowledgeable employees provide.
• B) employees play a major role in the success of the firm.
• C) it is easier to communicate with and inspire the customer if the employees believe in what the firm is doing.
• D) building customer loyalty depends on a committed workforce.
• E) the company provides products with a high perceived value.

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Definitions:

Glycolysis

A ten-step metabolic pathway that converts glucose into pyruvate, releasing energy and pyruvate as end products, occurring in the cytosol of cells.

Cellular Respiration

The metabolic process by which cells break down sugars to generate energy in the form of ATP, using oxygen and releasing carbon dioxide.

Electron Transport Chain

A series of protein complexes and other molecules that transfer electrons from donors to acceptors via redox reactions, coupled with the transfer of protons across a membrane, to generate ATP.

Glycolysis

A metabolic pathway that breaks down glucose to pyruvate, producing ATP and NADH, occurring in the cytoplasm of cells.