Most Banks Now Have Customer Relationship Software That,when a Customer

question 57

Multiple Choice

Most banks now have customer relationship software that,when a customer contacts the bank,tells the service representative what types of accounts,loans,and credit cards the customer currently has.Service representatives use this information to sell some of the other services the bank currently offers to these customers.This is a ___________________ growth strategy.

• A) product proliferation
• B) market development
• C) market penetration
• D) diversification
• E) product development

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Definitions:

Output Standards

Quantitative measurements or benchmarks that determine the desired level of performance or production output.

Input Standards

The predefined quality or quantity measures that inputs must meet for production or service processes.

Actual Outcomes

The real results or effects of actions, strategies, or projects as measured against the initial goals or expectations.

Work Efforts

The amount of physical or mental energy expended by an employee to accomplish tasks.