Some Websites Enable a User to Talk Directly with a Customer

question 108

Multiple Choice

Some websites enable a user to talk directly with a customer representative using an online chat feature while shopping on the site. This is an example of the ________ website design element.

• A) convenience
• B) connection
• C) control
• D) community
• E) communication

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Definitions:

Line Manager

A manager who directly oversees the work of employees and is responsible for ensuring that their team meets its goals and objectives.

Department Store

A large retail store offering a wide variety of goods organized into departments.

Practical Implications

Real-world consequences or applications of theories, actions, or decisions in a specific field or situation.

Value-Added Worker

An employee whose work activities add worth to the product or service, thereby contributing to the organization's success.