Which of the Following Statements Regarding Supply Chain Customer Service

question 94

Multiple Choice

Which of the following statements regarding supply chain customer service is most accurate?

• A)The output of a supply chain is measured in total units sold.
• B)Customer service must be balanced against total logistics cost factors.
• C)The output of a supply chain is measured either in total units sold or total number of customers served.
• D)A firm's goal should be to provide superior customer service regardless of costs.
• E)Customer service is the responsibility of marketing channel members and not the supplier network.

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Definitions:

Virtual Organization

Describes a network of independent organizations, resources, or individuals that function and appear as a single entity through the use of digital technologies.

Holacracy

A method of decentralized management and organizational governance, where decision-making is distributed to self-organizing teams rather than being centralized in a traditional management hierarchy.

Decentralized

The distribution of functions, powers, people, or things away from a central location or authority.

Self-Managing Teams

Self-Managing Teams consist of individuals who collaborate without the direct supervision of a manager, taking collective responsibility for their goals, processes, and outcomes.