Experts Suggest That the Customer Experience Management (CEM)process Should Be

question 270

Multiple Choice

Experts suggest that the customer experience management (CEM) process should be all of the following except which?

• A) consistent
• B) undifferentiated
• C) valuable
• D) intentional
• E) relevant

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Definitions:

Legal

Pertains to matters, principles, or the system of rules that are recognized by a country or community as regulating the actions of its members and enforced by the imposition of penalties.

Ethical

Ethical pertains to moral principles that govern a person's behavior or the conducting of an activity.

Foreign Suppliers

Companies or individuals located outside the purchasing country that provide goods or services to businesses or consumers within that country.

Monitor

To observe and check the progress or quality of something over a period of time.