Management at the Relaxing Pines Resort Chain Places Great Emphasis

question 20

Multiple Choice

Management at the Relaxing Pines resort chain places great emphasis on customer satisfaction and loyalty.They emphasize quiet,luxurious rooms and personalized service.In fact,bonuses are based primarily on customer evaluations.What perspective does this reflect?:

• A) financial
• B) customer
• C) internal processes
• D) goal accomplishment
• E) organizational culture

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Definitions:

Hostile Environment Harassment

Unwelcome conduct based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information that creates a work environment that may be intimidating, hostile, or offensive to reasonable people.

Tablet Computer

A portable computer that uses a touchscreen as its primary input device.

Limited Resources

The finite availability of resources such as time, money, and materials, which requires careful management.

Personality Clash

Antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles.