Nate Is a Manager at a Small Appliance Store

question 30

Multiple Choice

Nate is a manager at a small appliance store.He is working with an unhappy customer who is yelling at him.Nate's policy on handling customer complaints is to give the customer what they want even at a cost to the company.This represents the _________ handling style.

• A) compromising
• B) integrating
• C) obliging
• D) avoiding
• E) dominating

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Definitions:

Demand

The quantity of a good or service that consumers are willing and able to purchase at various prices during a given period of time.

Substitutes

Goods or services that can be used in place of one another, where an increase in the price of one leads to an increase in demand for the other.

Pepsi

A global beverage and food company known for its eponymous brand of cola and a wide range of other products.

Coke

A carbonaceous solid derived from coal through the process of carbonization, used primarily as a fuel and in the production of steel.