Norm and Quinn Have Been Arguing Over Role Responsibilities

question 34

Multiple Choice

Norm and Quinn have been arguing over role responsibilities.The atmosphere in their small office is increasingly negative and tense.Petra,a manager from another department,informally urges them to deal directly with each other in a positive and constructive manner.This easy form of ADR is

• A) ombudsmanship.
• B) facilitation.
• C) peer review.
• D) mediation.
• E) arbitration.

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Definitions:

Division

A method of mathematical operation involving the process of dividing one number by another to determine how many times the divisor fits into the dividend.

Evaluate

The process of assessing or determining the significance, worth, or condition of something, typically by careful appraisal and study.

Fraction

A mathematical expression representing the division of one quantity by another, indicating parts of a whole.

Multiplication

A mathematical operation where a number is added to itself a certain number of times, symbolized by the ‘×’ sign.