Frank Manages a Call Center in Kansas

question 33

Essay

Frank manages a call center in Kansas.As he monitors his employees,he sees that many of them have their cell phones open during work and appear to be checking social media sites.Frank decides that this is a bad precedence and chooses to block the Internet from the main work floor.Employees will only be able to access the Internet from the break room during their 15-minute breaks.Evaluate the pros and cons of an employer blocking social media sites for its workforce.

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Definitions:

Competitive Advantage

The attributes that allow an organization to outperform its competitors, such as superior quality, innovation, or cost efficiency.

Porter's Five Forces

A framework developed by Michael Porter for analyzing the competitive intensity and attractiveness of an industry or market, including competitive rivalry, threat of new entrants, threat of substitutes, bargaining power of buyers, and bargaining power of suppliers.

Attractive Industry

A sector of the economy that is appealing to investors or businesses due to its potential for high returns, growth opportunities, or other favorable conditions.