Mickey Is a Successful Salesman at AHR Corp

question 15

Multiple Choice

Mickey is a successful salesman at AHR Corp.In addition to his normal duties,Mickey has created a best practices manual for new salespeople to help ensure their success.This is an example of

• A) organizational citizenship behavior.
• B) organizational commitment.
• C) social deviance.
• D)positive deviance.
• E) positive amplification.

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Definitions:

Behavior

The actions or reactions of an individual, usually in relation to the environment, which can be observed and measured externally.

Prejudice

Preconceived opinions or judgments towards people or groups without sufficient knowledge, often based on stereotypes.

Cooperate

The act of working together with others towards a common goal or purpose.

Effort Justification

A phenomenon where individuals attribute a higher value to an outcome that required a significant effort to achieve, as part of cognitive dissonance theory.