A Firm Trained Its Customer Service Representatives Who Handled Telephone

question 59

Multiple Choice

A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well.The firm engaged in

• A) job design.
• B) job enlargement.
• C) scientific management.
• D) job enrichment.
• E) job rotation.

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Definitions:

Gene Investment Theory

A theory suggesting that individuals are predisposed to invest resources and efforts into offspring and relatives to ensure the transmission of their genes to future generations.

New Orleans

A major United States port and the largest city in Louisiana, known for its distinct music, Creole cuisine, unique dialects, and annual celebrations and festivals, most notably Mardi Gras.

Evolution

Evolution is the process by which different kinds of living organisms are thought to have developed and diversified from earlier forms during the history of the earth.

Helping Behaviors

Acts performed with the intention of benefiting or assisting others without necessarily expecting something in return.