External Factors Include All of the Following Except

question 7

Multiple Choice

External factors include all of the following except

• A) bad luck.
• B) a difficult task.
• C) ineffective coworkers.
• D) putting forth effort.
• E) an unsympathetic boss.

---

Definitions:

Service Quality

The degree to which a service meets the customer's needs and expectations.

Landscaping

The process of making a yard or other piece of land more attractive by altering the existing design, adding ornamental features, and planting trees and shrubs.

Stained Carpet

A carpet that has been marked or discolored, typically by spills or dirt, affecting its appearance and possibly requiring special cleaning to restore.

Delivery Gap

The discrepancy between a customer's expectations of a service and the actual service delivered, often leading to dissatisfaction.