As Demonstrated by Research,___________ Is Positively Related to Organizational Citizenship

question 51

Multiple Choice

As demonstrated by research,___________ is positively related to organizational citizenship behavior.

• A) higher performance ratings and lower organizational costs
• B) higher performance ratings and higher turnover
• C) lower customer satisfaction and lower turnover
• D) higher absenteeism and turnover
• E) lower efficiency and higher customer satisfaction

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Definitions:

Domination

The exercise of power or control over others, often suppressing their autonomy or freedom.

Managing Conflict

The process of identifying and addressing differences that threaten the goals or interests of an organization or individual.

External Goals

Objectives that focus on outcomes beyond an individual's personal desires, often involving others or societal norms.

Relationship

A connection, association, or involvement between people or entities.