_____ Refers to the Actions Taken to Meet the Needs

question 97

Multiple Choice

_____ refers to the actions taken to meet the needs of customers.

• A) Efficiency
• B) Quality
• C) TQM
• D) Quality control
• E) Responsiveness

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Definitions:

Enterprise Bargaining Agreements

Enterprise Bargaining Agreements are contracts negotiated between employers and employees at the enterprise level to set terms and conditions of employment.

Government Legislation

Laws and regulations enacted by government bodies that can affect individuals, organizations, and the wider society.

Workplace Agreements

Contracts between employers and employees (or employee representatives) that outline terms and conditions of employment, including wages, working hours, and workplace conditions.

Accumulating Non-Vesting

Benefits or rights that an employee accumulates over time but does not have the irrevocable right to keep until certain conditions are met.