A Sales Manager Follows Up a Complaint from a Key

question 96

Multiple Choice

A sales manager follows up a complaint from a key customer with a letter to that customer.The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence.The sales manager's choice of a communication medium for the message is influenced by:

• A) groupthink.
• B) the need for a paper trail.
• C) management by wandering around.
• D) groupware.
• E) MBO.

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Definitions:

Credit Columns

The sections on the right side of accounting ledgers where credit transactions are recorded.

Chart Of Accounts

A systematic listing of all account titles and numbers being used by an organization to track its financial transactions and prepare financial statements.

Ledger

A comprehensive book or computer file for recording and totaling economic transactions measured in terms of a monetary unit of account by account type, with debit and credit entries in separate columns and a beginning and ending balance for each account.

Working Paper

Documents prepared by accountants during an audit that summarize the findings and support the final report.