Questioning a Candidate About How to Handle an Irate Customer

question 20

True/False

Questioning a candidate about how to handle an irate customer is an example of a situational interview question.

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Definitions:

Personality Attributes

Characteristics or qualities that form an individual's distinct personality traits.

Work Outcomes

The results or consequences of an individual's performance in a work environment, including productivity, job satisfaction, and career advancement.

Interjudge Agreement

The degree to which two or more people making judgments about the same person provide the same description of that person’s personality.

Behavioral Prediction

The degree to which a judgment or measurement can predict the behavior of the person in question.