All of the Job Applicants for a Sales Position Are

question 66

Multiple Choice

All of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?" Which of the following best describes this type of interviewing?

• A) Unstructured
• B) Situational
• C) Personality
• D) Ad hoc
• E) Semi-structured

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Definitions:

Schemas

Mental structures that organize our knowledge and assumptions about something and are used for interpreting and processing information.

Problem Solving

The process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

Heuristics

Simple, efficient rules, either mental or computational, that help in making decisions, forming judgments, or solving problems.

Overregularizations

A language development error where children apply standard grammatical rules too widely, often leading to incorrect verb forms or plural nouns.