A Bank Allows Its Tellers to Not Only Handle Deposits

question 16

Multiple Choice

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

• A) innovation.
• B) restructuring.
• C) total quality management.
• D) empowerment.
• E) outsourcing.

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Definitions:

Descriptive Norms

Refers to the perception of behaviors that are typical or normal within a specific group, guiding members' actions based on what is commonly done.

Injunctive Norms

Social norms that are perceived as approved or disapproved behaviors by a cultural or social group, guiding individuals on what they ought to do.

Focus Theory

An approach in psychology that examines how individuals concentrate their attention or energy on specific thoughts, tasks, or goals and the impact of this focus on behavior and cognition.

Social Contagion

The spread of ideas, attitudes, or behaviors through a group or society via social influence, similar to the transmission of infectious diseases.