H&R Block Opens Many Offices Around the Country to Accommodate

question 27

Multiple Choice

H&R Block opens many offices around the country to accommodate the tax season.The company has the ability to piece together new offices,expand existing offices or alter the design for a unique space in a matter of hours.This ability is an example of which of the following objectives?

• A) To positively influence consumer behaviour
• B) To be flexible
• C) To consider cost versus value
• D) To offer services at a moment's notice
• E) To be consistent with their image and strategy

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Definitions:

Cost Behaviour

The characteristic of costs that they either remain stable or change in response to variations in business activity levels.

Sales in Units

The total number of individual items sold by a company, as distinguished from sales measured in currency.

Indirect Costs

Expenses that are not directly traceable to a specific product or process, such as utilities or administrative salaries.

Contribution Margin

is the amount of revenue left after deducting variable costs, which can be used to cover fixed costs and contribute to profits.